Terms & Conditions Of Sale

Making A Purchase

Hoppers Jewellers Ltd sells and operates from it’s stores in Watergate, Grantham and Bourne, Lincolnshire. All products are as described. Please check all images to ensure you are completely happy prior to purchase.

We accept all orders subject to availability. If your order cannot be fulfilled we will contact you regarding this, and maybe even provide details of an alternative and similar item.

We accept payment by most major debit and credit cards. We can take payment though our website or over the telephone.

Delivery

Packing charges are included in any price quoted for postage. We use the most appropriate shipping method for the specific item purchased to best insure safe delivery.

Please allow up to 4-7 days for delivery. If any issues arise due to stock or delivery we will keep you informed.

Overseas Delivery

All delivery prices are for UK shipping only. If you require overseas shipping please contact us to get a price based on destination and place your order.

Collection

Collection from either our Bourne or Watergate store is available on all items. After your order is placed and completed we will make contact to let you know when your item will be available for collection.

Standard Returns Policy

If you would like to exchange or return an item purchased from our website, please contact us as soon as possible to organise the return/exchange. Please ensure the item is in original condition, along with the original dispatch note and packaging or the return will not be accepted.

Refunds can be requested within 14 days of the date of dispatch, and exchanges within 30 days from the date of dispatch.

1. Items purchased online can be returned via post or through our Bourne or Watergate stores.
2. If returning directly, we recommend insuring your parcel to protect your goods in transit.

Please send to:

Hoppers of Watergate
11 Watergate
Grantham
Lincs
NG31 6NS

Unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights.  We cannot accept items that have been engraved, personalised or altered.

Hoppers Jewellers will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order prove to be faulty, please contact the Hoppers Jewellers customer experience team on 01476 563053 or watergate@hoppersjewellers.co.uk

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

Certain exclusions apply see paragraph below. Please include your Order Number, Date of Dispatch the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.

Please be aware that refunds for purchases made using 3rd party tender types e.g. insurance cards, may not be possible on the same day. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer’s specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the Hoppers Jewellers customer experience team.

For further details on returning your purchase to a Hoppers Jewellers store, please refer to the reverse of your delivery note.

Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.

Christmas Returns Policy (Starts 4th November)

In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund up until 8th January, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase.

Earrings can only be exchanged or refunded in the tamper-proof packaging.

We offer this returns policy in addition to your statutory rights.

Cancellations

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 14 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty.

Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched. Any service not provided by us, such as a special delivery service will not be refunded. You are under a duty to take reasonable care of the goods, which means the goods must be unused.

Please contact a member of our team should you wish to cancel your order.